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Privacy Policy

Last updated: September 2026 • Effective immediately

1. Our Plain-Language Commitment

At Mathru Labs (“Mathru”, “we”, “us”), we treat your data the way we would want ours treated: with absolute privacy, discretion, and care. We design and build automation systems for healthcare, finance, real estate, and enterprise workflows. We never sell, monetize, or exploit your business data or your customers' confidential information.

2. Information We Collect

When you use our website or reach out to us, we may collect:

  • Contact Details: Your name, business name, phone number, and automation requirements submitted through our contact form or WhatsApp.
  • Technical Logs: Minimal anonymous connection logs (IP address, browser type, timestamp) standard for web security and abuse prevention.
  • Cookies: We do NOT use invasive advertising trackers, Facebook Pixels, or third-party behavioral profiling cookies.

3. Client & Patient Data in Automated Workflows

For clients engaging our automation and AI agent services (such as hospitals, diagnostic centers, and clinics):

  • All patient details, diagnostic reports, and customer inquiries belong 100% to our client.
  • Workflows are designed with zero cross-tenant data sharing.
  • Automations run directly within the client's designated cloud or on-premise infrastructure whenever required.
  • All communications in transit are encrypted via TLS 1.3, and databases at rest are encrypted with AES-256.

4. How We Use Your Information

Information submitted through this website is used solely to:

  • Respond to your pilot inquiries and project questions.
  • Schedule discovery discussions and technical architecture reviews.
  • Fulfill our contractual obligations to your business.

5. Data Storage and Indian DPDP Act Compliance

We operate in full compliance with the Digital Personal Data Protection (DPDP) Act, 2023 of India. Data submitted via web inquiries is retained for no longer than 180 days unless an active commercial relationship exists.

6. Your Rights

You have the right at any time to:

  • Request a copy of any personal data we hold about you.
  • Request the immediate rectification or permanent deletion of your contact records.
  • Withdraw consent for any communication.

7. Contact Us

If you have any questions regarding this Privacy Policy or your data, reach out to us at:

Mathru Labs
India
Website: mathrulabs.com